Support

We’re happy to help.

Email us and we’ll get back to you: homenetip.support@erezults.com

Report a bug

Tell us what happened and include your app version (Settings → About): homenetip.support@erezults.com

Common questions

Network scan finds nothing? Make sure HomeNetIP has Local Network access (iOS Settings → HomeNetIP → Local Network) and that you’re on Wi-Fi. The scan discovers devices that advertise on the network; silent devices may not appear.

Wake-on-LAN doesn’t wake my device? The device must support WOL and have it enabled, be wired (or support WOL over Wi-Fi), and be on the same network. Add the device’s MAC address in HomeNetIP.

My data isn’t syncing? Both devices must be signed into the same iCloud account with iCloud Drive enabled.

How do I delete my data? Settings → Account → Delete account removes everything locally and from iCloud.